terms & conditions

Please read these terms and conditions which apply to the provision of my professional services. ​By making an appointment, you are agreeing to the following terms and conditions. If you are ​unable or unwilling to agree to these terms and conditions, then you should not book an ​appointment or continue with your course of therapy.


FREE DISCOVERY CALL AND INITIAL CONSULTATION


You may be offered or choose to book a free 15 discovery call to understand more about RTT and ​how we can work together. No therapy will be provided during this call.

Prior to an RTT session being conducted, an initial consultation is held to understand the issue ​you want to work on and how it impacts you and your life. During these calls, estimates of the ​number of sessions required to deal with your presenting issue are given on the basis of the ​information presented at that time. Estimates are only rough guidelines and are subject to ​change.


BOOKING & PAYMENT


Payment for online sessions must be made at least 24 hours before the scheduled session start ​time. Where payment is not received 24 hours before your session, the session will be cancelled ​and may be offered to someone else. It is your responsibility to pay the session fees before each ​scheduled session in order to confirm the appointment booking.


All sessions are conducted via Zoom and all bookings are made via Calendly – ​https://calendly.com/julesdwyertherapy. If a time or day you would prefer does not appear ​available, please contact me via email – julesdwyertherapy@gmail.com


CANCELLATION, RESCHEDULING & REFUNDS


Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. ​Notification must be made via email or phone call at least 24 hours prior to a schedule session. ​You can also reschedule the appointment via https://calendly.com/julesdwyertherapy


Refunds

No refunds will be issued for cancellations within 24 hours of sessions.


Session fees are for my time and professional expertise and are not a guarantee of a successful ​outcome. Therefore, no refunds will be given for any sessions where you have attended and paid ​for the session.


Where a discount package or therapy program has been booked and paid for in advance, if you ​choose to discontinue your therapy process before attending all the sessions, a pro rata refund ​will be issued after deduction of the full standard session fee for any sessions you have attended.


Session Fees

The cost for a transformation package is confirmed prior to or at the time of booking. Booking ​one session is 28 days of support, inclusive of, Initial consultation (40 mins), RTT & Hypnotherapy ​session (up to 120 min), Personalised hypnosis recording, ongoing email/WhatsApp support for ​28 days and a transformational coaching session (21 days after the RTT session).


My professional fees are subject to review and may increase from time to time. You will always ​receive confirmation of the professional fees before booking.


Payment Methods

Payment may be made online via bank transfer or PAYPAL™. Details are provided on booking.


CONTACT BETWEEN SESSIONS


Any contact between sessions will be by email or WhatsApp during office hours only (8am - ​6pm). Any messages received outside of these hours will be dealt with during office hours only.


MEDICAL OR PSYCHOLOGICAL CONDITIONS


I may ask questions about your medical history to establish any contra-indications to treatment. ​This will also help to assess whether your health is affecting (or being affected by) the ​therapeutic goals you wish to achieve. Please update me of any medical changes during your ​course of therapy, or if you are returning to therapy after a period of absence.


If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. ​GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before ​any therapy sessions can commence.


Please note that I will be unable to offer my professional services if you suffer from epilepsy or ​any form of psychosis.


AGE RESTRICTIONS


You must be at least 18 years old to participate in online sessions. Clients under the age of 18 ​years old must be accompanied by a parent or guardian and will be seen in-person.


ATTENDING YOUR SESSIONS


A Zoom link will be sent for each session once the booking is made. Please ensure that you are ​available at your session start time. If you are running late, please let me know as soon as possible. ​I will do my best to make a full session available, however, as the ability to do this will depend on ​bookings after your session, this cannot be guaranteed.


HYPNOTHERAPY RECORDINGS


Hypnotherapy recordings should not be listened to whilst driving, operating machinery or ​undertaking any other activity where concentration is required. Any recording provided is for ​your personal use only and must not be shared, lent, copied or sold under any circumstances.


OUTCOME OF SESSIONS


The agreement to work on the issues presented by you in no way implies or guarantees the ​resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will ​always endeavour to use my best efforts and skills to work towards your goals and intended ​outcomes.


STANDARDS OF BEHAVIOUR


During the course of any therapy sessions, I will treat you with respect and not abuse the trust ​you place in me. I will use best practice at all times in our mutual interest. In return, you undertake ​not to harm yourself, or any other person, including me, or any property belonging to either me ​or any other person.


You agree not to attend sessions under the influence of alcohol or recreational drugs, except ​those medications which have been prescribed by your doctor. If you do attend any sessions ​under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, ​I will cancel the session and may refuse to see you for any further sessions without refunding any ​payment already made.


CONFIDENTIALITY


All contact, including sessions, telephone conversations and emails, will be conducted in ​confidence and may be recorded. Prior to any recording, your agreement will be sought. All ​recordings, conversations and notes will remain confidential, except in the following ​circumstances:


1. Where you give permission for confidentiality to be broken


2. Where I am compelled by a court of law


3. Where the information is of a nature that confidentiality cannot be maintained, for example:

The possibility of harm to yourself or others exists

In cases of fraud or crime

When minors (under 18 years old) are involved


4. Where a referring GP or other healthcare professional requires a report. A copy of the report ​will be available on request.


LIABILITY & INDEMNITY


Under no circumstances will Jules Dwyer be liable for any damages, including without limitation, ​direct, indirect, incidental, special, punitive, consequential, or other damages (including without ​limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or ​otherwise, arising out of the advice or information provided to you during professional services ​provided by Jules Dwyer. In addition, you agree to defend, indemnify, and hold Jules Dwyer ​harmless from and against any and all claims, losses, liabilities, damages and expenses (including ​legal fees) arising out of your participation in the professional services.


GOVERNING LAW


These terms and conditions and any other matters arising out of or in relation to these terms, ​shall be governed by and construed in accordance with the laws of Australia. You agree to submit ​to the exclusive jurisdiction of the Australian courts to settle any dispute which may arise out of ​or in connection with these terms and conditions.


TERMS AND CONDITIONS UPDATES


These terms and conditions are subject to revisions without notice. Please familiarise yourself ​with any amendments if you have re-started therapy with me after a long period of absence.


DATA PROTECTION


For my services, your personal data is collected, processed, used and stored in accordance with ​the privacy policy. By booking an appointment, you signify your acceptance of this Privacy ​Policy. If you do not agree to this policy, please do not book an appointment. The terms of this ​Privacy Policy may change from time to time without prior notice to you, so please check my ​website periodically for any changes.


CONCERNS & COMPLAINTS


If you have a concern or complaint regarding your therapy, please discuss this with myself in the ​first instance and I will endeavour to resolve the issue.


STATEMENTS OF UNDERSTANDING


By signing the Client Agreement, you agree to abide by the terms and conditions of the Client ​Agreement. You also agree with the statements below:


I confirm that I have been advised by Jules Dwyer of the scope of the therapies that she provides ​and give my full consent to receiving therapy sessions from Jules Dwyer.


I understand that results may vary from person to person and the agreement by Jules Dwyer to ​work on the issues or problems presented by me, using whatever therapies are appropriate to my ​situation, in no way implies or guarantees the resolution of any presenting problems or issues.


I understand that hypnotherapy or any other therapy or information provided by Jules Dwyer ​either in person or via telephone, email or video call, is not a replacement or substitute for ​medical, psychological or psychiatric treatment. If I have any doubts or concerns about my ​health, I will seek advice from an appropriate qualified healthcare professional.


I declare that, if advised by Jules Dwyer prior to or following any therapy sessions, to seek medical ​approval, I will consult with my GP, hospital consultant and/or other healthcare professional and ​gain the appropriate written approval for Jules Dwyer prior to the next therapy session.


I have been advised that I am free to terminate any or all sessions at any time.


I understand that my level of motivation is vital in the therapy process and I agree to participate ​to the best of my ability at all times, including making reasonable use of therapeutic suggestions ​during and between sessions, as well as listening to recordings and/or carrying out other ​therapeutic tasks as appropriate.


I have accurately and truthfully answered any questions and provided background information ​during the initial consultation and /or first therapy session and will continue to do so during any ​subsequent therapy sessions.


CONFIDENTIALITY

I consent that Jules Dwyer may release information to a specific individual or agency if it has been ​determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent ​danger to myself or others; or if a subpoena of records has been requested.


I also understand that, at any time, Jules Dwyer may discuss aspects of my case with other ​colleagues keeping my full name and identity completely confidential always unless I have given ​permission otherwise.


disclaimer

Liability


I hereby release Jules Dwyer from any liability or claims that could be made against her concerning my mental and/or physical well-being during the work that has been outlined and agreed upon (now and in the future) by consenting to this form. This liability waiver is not intended to exclude or restrict liability for death or personal injury caused by negligence.


Scope of Practice


I understand that Jules Dwyer is not a licensed physician, psychologist, or medical practitioner of any kind and that hypnotherapy should not be considered a replacement for the advice and/or services of a psychiatrist, psychologist,psychotherapist, or doctor.


Participation


I give Jules Dwyer full permission to hypnotise me and to use Rapid Transformational Therapy® knowing that by participating fully in the process and by listening to my personalised recording for 21 days, I play an important role in my overall success.


Guarantee


I understand that although Rapid Transformational Therapy® has an incredibly high success rate, Jules Dwyer cannot and does not guarantee results since my own personal success depends on many factors that Jules Dwyer has no control over, including my willingness and desire to effect the changes inside myself.


Audio Recording(s)


I give Jules Dwyer full permission to make audio recordings that may include my voice.I understand that if a recording (or recordings) is made during or after my session(s) Jules Dwyer retains full copyright over any forms of media that may be produced and distributed to me.


Deepening Process


On occasions where sessions may be conducted in person, I hereby grant permission to Jules Dwyer respectfully lift my arm, touch my shoulder, or rock my head during my Rapid Transformational Therapy® session(s) in order to help facilitate the deepening process.


Confidentiality


By signing this form, I consent that Jules Dwyer may release information to a specific individual or agency if it has been determined that a vulnerable person (child or adult) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.


I also understand that, at any time, Jules Dwyer may discuss aspects of my case with other colleagues, keeping my full name and identity completely confidential always unless I have given permission otherwise.


privacy policy

This is to inform you what data I am collecting from you and what I intend to do with it.


What data do I keep and why do I need it?


Name and age – this is basic information that helps me get to know you.


Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.


Emergency contact/next of kin/medical professional’s details – If I was worried that you were at risk then I may need to contact your next of kin or medical professional if I can. I will let you know when/if I am going to do this.


Session notes – I keep brief notes of our session(s) in a secure, password protected iCloud folder.


Will I share your data and if I do, who will I share it with and for what purpose?


It is very unlikely that I will share your data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at harm or risk of harm I may have to pass this information on. I may also discuss your case during supervision but I only use your first name.


How will I store your data?


I store your data in a password protected, secure folder on my iCloud saved under your first name only. Only I will access your information.


How long will I store your data for and how will I dispose of it?


I will keep your details and session notes for the time required by my insurer (currently 7 years).


After this time I will destroy any document with your personal information and delete your phone number out of my mobile phone, and contact details from my email.